For further information on our T&Cs, please scroll down the page.
Application: The "Love it in the first thirty days, or your money back guarantee" is applicable to Nutra-Life Lactose Digest and is valid for purchases made through our Australian online e-commerce platform at nutralife.com.au. This guarantee applies to purchases made after May 23rd 2025, and ends December 31st 2025 .
The "Love it in the first 30 days, or your money back guarantee" applies to the purchase of Nutra-Life Lactose Digest only and does not include reimbursement for shipping fees.
Return procedure: To initiate a the "Love it in the first 30 days, or your money back guarantee", customers must complete and fill out and submit a guarantee form. Once received, our customer service team will process the request, and if required our nutritionist team will reach out for additional details via the provided number on the returns form.
Return eligibility: You must activate the "Love it in the first 30 days, or your money back guarantee" within 30 days of receiving your product/order to qualify. Any request outside the 30 days will not be accepted.
Our "Love it in the first 30 days, or your money back guarantee" does not cover changes of mind, and customers must demonstrate that they have tried the product by providing an image of the product on the provided form.
Each customer is limited to claiming a maximum of two units of Nutra-Life Lactose Digest throughout this promotion.
Refund processing: Once your "Love it in the first 30 days, or your money back guarantee" claim has been received and processed, we will issue either a full refund or a store credit equal to the original purchase price, as stated on your order invoice (excluding shipping and handling fees).
Refunds will be processed within 7-10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Offer changes: Nutra-Life reserves the right to unilaterally amend, suspend, or terminate this policy without notice, or, in the event of policy abuse, exclude customers from its application.